Service Request from Property Managers

Name *

First

Last

Email *

Phone *

Preferred Method of Contact *

Text Me
Call Me
I don't mind either way.

Can you receive text messages at the phone number provided? *

Have you used Anderson Smith Lock and Key before? *

How did you hear about us? *

Real Estate Agent Referral
Sales representative
Other

Name of the realtor who referred you to us- we want to thank them 🙏

If you cannot recall the name, leave blank.

Let's get some information about the service location

This information helps us know more about your property.

What is the address of the property you want us to service? *

Do you know the street across the service location or a major landmark near the service location? (Optional)

If not, it is OK. Sometimes street names can be very similar, and having another street name or a landmark to verify the correct address can significantly help.

Property Type *

Residential
Apartment/Condo
Duplex
Other

Gated Community? *

Yes
No
Unsure

According to the criteria provided below, how would you rate the condition of this rental home? *

Brand New - This house is a newly built house.
Excellent - The house is practically new! It shows no apparent signs of being lived in before.
Very Good - The house shows no major flaws; it is apparent that it is not new but well-maintained.
Good - The house has clearly been lived in, yet is still in acceptable living condition. They are light signs of leaks or water damage, lightweight baseboards, and trim cracks.
Poor - The house is old, with leaks or water damage, lightweight baseboard cracks, and trim cracks.
I prefer not to say

We don't mean to pry, but in most cases, the house's age and condition parallels the condition of the exterior door locks.

What services would you like us to perform? *

Rekey
Hardware Installation
Other

Other *

What exterior doors did you wanted to get rekeyed? *

Front door.
Back door.
Door from the inside of the house to the attached garage.
Other doors not listed above

Exterior doors protect us from the world outside our homes, while interior doors give us space from the people inside.

Please list additional doors you wanted to get rekeyed as well. *

The $15 rekey per keyhole only applies to standard doorknobs and deadbolts.

Mortise, RIM, Profile cylinders, and Overhead Door Cylinders are not included in the $15 rekey per keyhole pricing. *

By checking this box, I acknowledge that Mortise, RIM, Profile cylinders, and Overhead Door Cylinders are not included in the $15 rekey per keyhole pricing. To Rekey them, I would have to pay additional charges.

Are all exterior door locks of the house currently working smoothly? *

Do the exterior doors have any of the problems listed below:

You have to lift, push, or pull the door to get the locks to work.
Exterior door(s) will not stay closed.
Exterior door(s) must be slammed hard to close.
None of them above.

Select All That Apply

Are all exterior doors of the house currently under one key? *

This means that your current key opens all of the exterior doors.

Maintenance Limit *

A maintenance limit must adequately cover the cost of the work requested.

Anything else we should know beforehand? *

The more you let us know in advance, the better prepared our team will be; we hope to make your experience as smooth as possible.

Let's get some information about who will receive us during our visit.

Is the Property Vacant? *

Will you or your representative have the current keys to the service property for your appointment? *

When would you like us to schedule your locksmith service?

We schedule our services in 4-hr time frames.

Credit Card information

A Credit Card on File is REQUIRED to dispatch a technician to the property. Your card will NOT be charged at this time.

Name on Card *

First

Last

Card Number *

Expiration *

Security Code *

Billing Address *

Address Line 1

Address Line 2

City

State

Zip Code

Can we save this credit card on file for future use? *

Yes.
No, delete this card after processing payment for this work order request.

Disclaimers

Locks that are Worn Out or have Exceeded their Lifespan Disclaimer *

By checking this box, I acknowledge that Anderson-Smith Locks and Key does NOT warranty locks that have exceeded their lifespan or were recommended to be replaced. Subsequent visits will be subject to a Trip Fee of $35 plus tax, when applicable by State, at minimum.

Every mechanical device needs regular maintenance to ensure it continues to work correctly. Door locks are no exception. It's common to believe a door lock will always work. Even hardware store-quality locks can operate for decades, depending on the amount of usage. Lock maintenance is not usually on the occupant's regular maintenance "to-do" lists. Most residential locksmiths agree the average lock's lifespan is about seven (7) years. As with all mechanical items, dirt and grime will enter the door lock; without proper maintenance, the lock will become extremely hard to operate and eventually break. During our service appointment, the technician will inspect and document the condition of the locks. Locks that are "working" but have defects, such as being worn-out, rusted, tarnished, corroded, and difficult to operate, are recommended to be replaced. Anderson-Smith Locks and Key, does NOT warranty locks that have exceeded their lifespan or were recommended to be replaced. Subsequent visits will be subject to a Trip Fee of $35 plus tax, when applicable by State, at minimum.

Unable to Obtain Approval for Work Needed or Requested. *

By checking this box, I acknowledge that if I am not able to reach out while the technician is on-site to approve. The work will not be completed and I need to pay a return trip fee. This fee will not be waived.

Each client’s appointment is very important to us. We take great care to ensure scheduling is handled efficiently. Our technicians have a full schedule each day, and there is not a lot of time between jobs to wait for approvals. Our team will call you and text you to obtain approvals, but after 15-30 minutes of waiting, our tech has to move on to the next job. We highly suggest providing us with an adequate pre-approved maintenance limit to avoid getting charged a returned trip fee and delaying your work orders.