Service Request from a Home Warranty Company policyholder

Name *

First

Last

Email *

Phone *

Can you receive text messages at the phone number provided? *

Preferred Method of Contact *

Text Me
Call Me
I don't mind either way.

Name of your Home Warranty Company *

Let's get some information about your Home🏡

This information helps us know more about your property.

What is the address of the property you want us to service? *

Do you know the street across the service location or a major landmark near the service location? (Optional)

If not, it is OK. Sometimes street names can be very similar, and having another street name or a landmark to verify the correct address can significantly help.

Gated Community *

Yes
No
Unsure

Did you purchase this house recently? *

Is this property a newly built house? *

According to the criteria provided below, how would you rate the condition of your home?

What services would you like us to perform? *

Rekey Special
Hardware Installation
Other

Are all exterior door locks of the house currently working smoothly? *

Do the exterior doors have any of the problems listed below: *

You have to lift, push, or pull the door to get the locks to work.
Exterior door(s) will not stay closed.
Exterior door(s) must be slammed hard to close.
None of them above.

Select All That Apply

Are all exterior doors of the house currently under one key? *

This means that your current key opens all of the exterior doors.

Anything else we should know beforehand?

The more you let us know in advance, the better prepared our team will be; we hope to make your experience as smooth as possible.

Return Trip Fee Disclaimer

By checking this box, I acknowledge that I, or my representative, must inform our team and our tech on-site of everything you would like done during our visit. Subsequent visits will be subject to a Trip Fee of $75 plus tax, when applicable by State, at minimum.

Each client has different needs; some wanted all locks rekeyed, and some wanted specific ones. You are responsible for informing our team and our tech on-site of everything you would like done during our visit. Subsequent visits will be subject to a Trip Fee of $75 plus tax, when applicable by State, at minimum.

Let's get some information about who will receive us during our visit.

Are you currently residing at the property? *

Will you or your representative have the current keys to the service property for your appointment? *

When would you like us to schedule your locksmith service?

1st option. Desired Service Date *

**Must be Monday-Friday ONLY**

2nd option. Desired Service Date *

**Must be Monday-Friday ONLY**

3rd option. Desired Service Date *

**Must be Monday-Friday ONLY**

Did we miss anything?

Please let us know of any requests not already covered.

Disclaimers

Locks that are Worn Out or have Exceeded their Lifespan Disclaimer *

By checking this box, I acknowledge that Anderson-Smith Locks and Key, does NOT warranty locks that have exceeded their lifespan or were recommended to be replaced. Subsequent visits will be subject to a Trip Fee of $35 plus tax, when applicable by State, at minimum.

Every mechanical device needs regular maintenance to ensure it continues to work correctly. Door locks are no exception.
It's common to believe a door lock will always work. Even hardware store-quality locks can operate for decades, depending on the amount of usage. Lock maintenance is not usually on the occupant's regular maintenance "to-do" lists. Most residential locksmiths agree the average lock's lifespan is about seven (7) years. As with all mechanical items, dirt and grime will enter the door lock; without proper maintenance, the lock will become extremely hard to operate and eventually break.
During our service appointment, the technician will inspect and document the condition of the locks. Locks that are "working" but have defects, such as being worn-out, rusted, tarnished, corroded, and difficult to operate, are recommended to be replaced. Anderson-Smith Lock and Key, does NOT warranty locks that have exceeded their lifespan or were recommended to be replaced. Subsequent visits will be subject to a Trip Fee of $35 plus tax, when applicable by State, at minimum.

No-Show Fee Disclaimer *

By checking this box, I acknowledge that I, or my representative, must be at the location once the technician arrives. Failure to arrive at the location while the tech is on-site will result in a No-Show Fee of $35 plus tax.

You or your representative must be at the rental property once the technician arrives. Our team will provide a 15-minute grace period; if you or your representative fail to arrive at the location while our tech is on-site, your credit card on file will be charged a No-Show fee of $35 plus tax.