Our Policies
Privacy Policy
Effective Date: 5/19/2023
Anderson-Smith Lock and Key is committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy describes how we collect, use, disclose, and store information when you use our locksmith services or interact with our website, mobile applications, or any other services we provide (collectively referred to as the “Services”). By accessing or using our Services, you consent to the practices described in this Privacy Policy.
Information We Collect
1.1 Personal Information: We may collect personal information from you when you voluntarily provide it to us. This includes information such as your name, address, email address, phone number, and other contact details. We collect this information when you request our locksmith services, submit inquiries or requests through our website or other channels, or communicate with us.
How We Use Your Information
2.1 Providing Services: We use your personal information solely for the purpose of providing locksmith services to you. This includes responding to inquiries, scheduling appointments, delivering locksmith services, and communicating with you about the status of your requests.
Information Sharing and Disclosure
3.1 Service Providers: We may share your personal information with trusted third-party service providers who assist us in delivering our Services. These service providers may include payment processors, IT and technical support providers, and other entities that help us operate our business. However, we ensure that these service providers adhere to strict confidentiality and security measures to protect your information.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once your information is no longer needed, we securely dispose of it.
Data Security
We take appropriate technical and organizational measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. We implement security measures such as encryption, firewalls, and access controls to protect your information. We restrict access to your personal information to only those employees or contractors who need it to provide you with our locksmith services.
Your Rights
6.1 Access and Correction: You have the right to access and correct any personal information we hold about you. If you would like to review, update, or delete your personal information, please contact us using the contact information provided at the end of this Privacy Policy.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting a prominent notice on our website or by sending you an email. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Anderson Smith Lock and Key
15307 Walters Road, Houston, Texas 77068
(512) 559 4787
orders@andersonsmithlockandkey.com
We will respond to your inquiries and requests as soon as reasonably possible.
By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.
Refund Policy
Effective Date: 5/1/2023
Thank you for choosing Anderson-Smith Lock and Key as your locksmith service provider. We strive to ensure your satisfaction with our services. This refund policy explains our guidelines for refunds and warranty claims. Please read this policy carefully before using our services.
Warranty on Labor
We provide a lifetime warranty on all labor performed by our locksmiths. This warranty covers any defects in workmanship or errors made during the locksmith service. If you experience any issues related to our labor, please contact us, and we will rectify the problem at no additional cost to you.
Refund Requests
4.1 Labor Refunds: If you are dissatisfied with our labor services and believe you are eligible for a refund, please contact us within a reasonable time frame after the service is completed. We will review your request and, if deemed appropriate, provide a refund or alternative resolution.
4.2 Hardware Refunds: These are subject to the manufacturer’s warranty. We are not responsible for any refunds or replacements of defective hardware.
Exceptions
This refund policy does not cover the following:
Damage caused by misuse, neglect, or improper installation of hardware.
Damage caused by third-party repairs or modifications.
Changes in locks or keys by anyone other than our locksmiths, which may void our warranty.
Refunds for services provided by another locksmith or service provider.
Contact Us
If you have any questions, concerns, or need to request a refund, please contact our customer service team at:
Anderson Smith Lock and Key
15307 Walters Road, Houston, Texas 77068
(512) 559 4787
orders@andersonsmithlockandkey.com
We will respond to your inquiries and refund requests as soon as reasonably possible.
By using our locksmith services, you acknowledge that you have read and understood this refund policy and agree to its terms and conditions. We reserve the right to modify or update this refund policy at any time. It is your responsibility to review this policy periodically for any changes.